How to Resolve Bonus-related Disputes at Online Casinos

casino bonus

Online casinos provide a great way of fun and entertainment to earn money. But they do have some major disputes that need to be avoided in order to get a complete casino experience.

Most of these disputes arise from issues in online casino bonuses. Sometimes they take a serious turn and become a headache for the player as well as the casinos. It is possible that a casino will say that the customer did not qualify for the bonus as he or she fell short of the betting requirements. This will prevent the player from withdrawing the winnings out of the bonus amounts.

Usually, when a casino lays down such a claim, the player is given lesser winnings than was expected, causing disputes and bad blood between the owners and the players. Casinos do have their betting requirements listed down clearly on the websites, but in some cases, things fall into the grey areas and that becomes a problem.

How the disputes are generally handled

The way online casinos handle these disputes varies. Some take into account different casino games and their effect on the overall betting requirements, while others do not take that into account. Online Roulette games have very few chances of a dispute and therefore, you can play it without any issues.

The betting requirements are also different in different countries, so it becomes all the more difficult to come up with a system that fits all. The bonuses that are on offer are cashable in some cases. This money is distributed to the players by the casinos. At the same time, there are some bonuses that are not cashable and in these cases, the casinos ensure the players get only the winnings from the acquired bonuses.

Educating yourself

There was a report published by eCOGRA in 2009 that focused on methods to resolve all bonus related disputes that are skewed towards favoring the online casinos. This, in turn, means that the players are usually on the wrong end of things and lose the disputes.

The report highlighted that most of the disputes were caused due to the negligence of players and their avoidance of reading the terms and conditions in detail. Therefore, the players made bets without clearly understanding the concept of bonuses and the standard operating procedures of the casinos.

The report hugely emphasized the fact that it is the responsibility of the players to read and understand all the terms and conditions with special focus on the points that discuss bonuses. If any issue still arises, the players should contact customer support and demand clarification regarding the issue.

What alternatives exist?

If for some reason, the players feel that the terms and conditions are not fair there isn’t much the players can do other than deactivating their account and look for other casinos that have policies that better suit the player in question.

But it must also be noted that most casinos have very similar sets of terms and conditions so if a player finds one casino objectionable, he would most probably find other casinos objectionable as well.

There is one silver lining for players that if a dispute adjudicator is involved in the issue then the adjudicator usually tries to favor the players. This is rare though, and such online Casinos will be really hard to find in an online space where hundreds of Casinos are operating. But don’t worry! We have found such online casinos for you. They are mentioned below:

Royal Panda

LeoVegas Casino

Genesis Casino

Even when an adjudicator is involved a player has to properly document everything and show proofs of communication with customer support representatives that detail the whole problem from start to end. If the customer support team hasn’t responded in a timely manner, the case of the player is strengthened and he can talk to external parties as well.

It is a tedious process of documenting everything but if done properly it could certainly give good results. On the other hand, if the information is not complete or credible, the case could fall to pieces in an instant.

The role of eCOGRA

eCOGRA is a 3rd party that has the authority and the responsibility to resolve such disputes. It ensures a fair playing environment that is beneficial for both players as well as casinos. The organization has proven to be an asset and has resolved many issues with complete fairness and impartiality.

Another alternative that exists for players is the presence of multiple online forums where discussions regarding scams are done frequently to educate the masses. It provides awareness about how to play in casinos in a safe and secure way.

More details about the same are readily available on various websites that are associated with eCOGRA’s services in regards to the resolution of disputes and providing fair compensation to all involved parties.

More Games NewsSee more

baccarat variant

Popular Variants of Baccarat Game in Online Casinos

There are many variants of baccarat games that provide fun and excitement in an online casino game. Let’s understand the variants of this game.

There are many variants of baccarat games that provide fun and excitement in an online casino game. Let’s understand the variants of this game.

How to differentiate between good and bad bonus casinos?

Most online casinos offer welcome bonuses to its players so that they keep playing using the bonus money along with real money on their site.

Most online casinos offer welcome bonuses to its players so that they keep playing using the bonus money along with real money on their site.

double attack blackjack

Blackjack Guide for Double Attack

Double Attack is significantly different from the conventional version of the game played in an online casino. So, check all the rules before playing online.

Double Attack is significantly different from the conventional version of the game played in an online casino. So, check all the rules before playing online.

make most of casino bonus

Make the most out of Online Casino Bonuses

Every time you come across an interesting promotional offer, there are a few things that you need to check. Let’s check them out.

Every time you come across an interesting promotional offer, there are a few things that you need to check. Let’s check them out.

BACK TO TOP